We apologize for shipping you the wrong item. We know you were anxiouslywaiting for your order and hope you'll accept our apologies for thisinconvenience.
Please return the incorrect item in its original packaging. We have shipped thecorrect item and you should...
Письмо-подтверждение об обмене товара
Dear(recipient's name),
We apologize for shipping you the wrong item. We know you were anxiouslywaiting for your order and hope you'll accept our apologies for thisinconvenience.
Please return the incorrect item in its original packaging. We have shipped thecorrect item and you should receive it within (number) days. Please also acceptthis coupon for (item) as a gift from us for the delay in getting the productyou ordered.
We appreciate your business and thank you for choosing (company).
Sincerely,
(your name)