Письмо-предупреждение сотруднику о плохом поведении с клиентами
On (date), you were told verbally that your rudenessto a customer was unacceptable. You were asked to be courteous to customers atall times, even if the customer was angry. This morning, you interrupted acustomer who was angry and trying to explain a problem that he had withmerchandise purchased in our store. You told him abruptly that you couldn't doanything about the problem and walked away. This behavior jeopardizes ourbusiness relationship with this customer, with other customers in the store. Itis unacceptable to deal with a customer in this manner.
This letter constitutes a written reprimand under our company's disciplinarysystem. A copy has been included in your personnel file. Any further similarincident will result in your suspension from work without pay.