Thank you for your recent order. Our records indicate that you have previously terminated your account with us, so we are unable to process your request at this time.
To reactivate your account, simply send a letter to (company) requesting reinstatement. If you do...
Dear (recipient's name),
Thank you for your recent order. Our records indicate that you have previously terminated your account with us, so we are unable to process your request at this time.
To reactivate your account, simply send a letter to (company) requesting reinstatement. If you do not wish to reinstate your account, you can still order your products as a retail customer.
We apologize for any inconvenience this may have caused you, but we do look forward to serving you. If you have any questions, please contact us at (phone number). We will be happy to help you.
Sincerely,
(your name)