Английские шаблоны писем

Dear (recipient's name),

I apologize for the misunderstanding that has apparently taken place. I didn't know you were unhappy with the service in our department. I, unfortunately, reacted out of frustration because of the rumors I had heard around the office. I know I should have come to you and taken care of my problem directly. I ask for your forgiveness. I will strive to be more open in my future communications with you and your department.

Sincerely,

(your name)

Dear (recipient's name),

I apologize for the misinformation you received this morning when you called our customer service line. We do strive to provide top training to our front line employees. The employee that helped you this morning is new and obviously hasn't received the most current training. We have looked into the situation and that particular employee has been registered for the appropriate training.

We do appreciate you business and thank you for letting us know of this problem. We are grateful to serve you and hope you'll continue to buy (company) products.

Sincerely,

(your name)

Dear (recipient's name),

On behalf of (company) Corporation, please accept our apology for the poor service you received at our (place) office. The behavior of our employee was unacceptable and is certainly not in line with the excellent customer service goals we strive to achieve. Please be assured that appropriate action has been taken. You shouldn't experience a problem like this again.

We appreciate your patronage and are grateful you were honest with us about your service. We can't take care of problems if we don't know they exist. Please accept this (coupon) as an apology. We hope to continue to serve you for years to come.

Sincerely,

(your name)

Dear (recipient's name),

Please accept my sincere apology for missing my deadline. I realize we had an agreement that I would provide (service) to you by (date). I, unfortunately, overscheduled myself and was unable to deliver on the date promised.

I commit to you my dedication to your projects. You are my first priority and I will do everything possible to meet future deadlines. Thank you for your patience.

Sincerely,

(your name)

Dear (recipient's name),

I'm very sorry to inform you that your shipment of (items) has been delayed. We apologize for the inconvenience and will ship your entire order as soon as possible.

Sincerely,

(your name)

Dear (recipient's name),

We are sorry to inform you that we are recalling (item). You purchased this item last (date) and we have discovered a malfunction in models like the one you purchased.

We will be replacing your (item) with a new, upgraded (item). We apologize for the inconvenience and hope you'll enjoy your new (item).

Sincerely,

(your name)

Dear (recipient's name),

We are sorry to inform you that the (item) on your last order is no longer available. Unfortunately, your order was placed from an out-of-date catalog and we no longer carry (item). We apologize that you weren't informed when you placed your order. Please accept this (item) as a substitute for the discontinued item. Because it was a mistake on our part, we aren't charging you for the new item.

Sincerely,

(your name)

Dear (recipient's name),

We appreciate your phone call on (date) informing us that you haven't received your shipment. We apologize for the delay and are looking into the problem. We will contact you shortly to let you know the status of your order.

Sincerely,

(your name)

Dear (recipient's name),

We are sorry to inform you that your order #(number) has been delayed. We have recently experienced an unusually large amount of orders which has caused a backlog in our processing department. Please be assured that we are making every effort to get your product to you in a timely manner.

Again, we are sorry for the delay. Please give us a call if you have any questions.

Sincerely,

(your name)

Dear (recipient's name),

After a review of your account, we have found an error. We apologize for any inconvenience our mistake may have caused you. I have enclosed a statement for your records. This statement is current and reflects updated information.

Sincerely,

(your name)