Английские шаблоны писем

Dear (recipient's name),

It must have been quite a shock to receive such a large bill for your first month's service with (name). When you signed up for our service, you agreed to pay $(amount) for every minute you went over on your cell phone usage. I understand monitoring cell phone usage can be confusing, especially when you are a new user. I'm willing to take the extra charges off this month's bill, but expect you to monitor usage on your own in the future to avoid any further charges.

Sincerely,
(your name)

Dear (recipient's name),

I'm sorry you received a duplicate charge on your (company) credit card. I understand how frustrating this is and we would like to take care of it as soon as possible. For security reasons, we need you to call our customer service line at (phone number) to verify your account information.

Thank you for your cooperation and patience and we try to resolve this problem for you.

Sincerely,
(your name)

Dear (recipient's name),

I do not wish to purchase a timeshare from your company. Please stop contacting me about a program that would help me get into the «timeshare of my dreams.» I have no desire to purchase a timeshare, now or in the future. Please take me off your calling lists immediately.

Sincerely,
(your name)

Dear (recipient' name),

I received your letter detailing the inappropriate jokes that are being told in the office place. I understand how this type of behavior by your co-workers can be offensive and uncalled for. We are sorry you were offended and thank you for bringing the matter to our attention.

We have looked into the situation and have discussed the potential problems with those involved. I don't believe you will experience this type of situation in the future.

Sincerely,
(your name)

Dear (recipient's name),

I understand you are upset with the deadline that was missed for your department. I can understand the frustration and disappointment you are feeling at this time. Please accept my sincerest apologies for not getting this project to you on time. You have my assurance that your deadlines will not be missed in the future.

Sincerely,
(your name)

Dear (recipient's name),

I wish to cancel my credit card immediately. I no longer wish to have a (company) credit card. My balance is paid in full, so there should be no reason not to proceed with my request.

If you do have any questions, please feel free to contact me.

Sincerely,
(your name)

Dear (recipient's name),

Please remove my name and address from your mailing list. I have requested (number) times to be removed and I still receive several mailings a week from your company. I do not appreciate the junk mail and would like to be removed from your lists immediately.

Thank you for your cooperation. I appreciate your help in this matter.

Sincerely,
(your name)

Dear (recipient's name),

Your performance at the office is unacceptable. You consistently miss deadlines, spend hours on personal projects, and are not contributing to the team environment. It is imperative that you pull your weight in the department. Please make the necessary adjustments immediately.

Sincerely,
(your name)

Dear (recipient's name),

I am upset that the city's noise ordinance is not being enforced. I live at (location) and there are constant parties and loud noise coming from the establishment across the street. It is my understanding that all excessive noise is to be limited after (time). I have complained to the city numerous times over this annoyance and yet nothing has been done to resolve my concern. Please address this issue immediately.

Sincerely,
(your name)

Dear (recipient's name),

I'm really upset by your recent no-return policy. I have never had a problem returning items in the past, but when I recently needed to make a return, I was notified of the new policy. It's very frustrating not to be able to return items, but it's even more frustrating when there's no notification of the policy change.

I urge you to reinstate your return policy.

Sincerely,
(your name)