Английские шаблоны писем Complaint Letters

Dear (recipient's name),

Thank you for your letter detailing the poor service you received while eating at (restaurant). I understand how frustrating that situation must have been for you and apologize on behalf of the entire staff.

You server the night of your visit was a new employee and she hadn't received the necessary training. We were short handed, so we reluctantly let her work in the dining room before her training had been completed. I see now that was a mistake. I'm sorry you had to suffer because of our lack of help.

We hope you'll visit us again soon. Please use this (number)% off coupon on your next visit.

Sincerely,
(your name)

Dear (recipient's name),

I apologize for the wrong billing on your (month) statement. This was definitely an error and we are sorry for any inconvenience this may have caused you. We have adjusted your account and it now reflects the appropriate charges.

Sincerely,
(your name)

Dear (recipient's name),

I have to be to work very early in the morning. This means I have to go to bed early in the evening. I would appreciate it if you would keep evening noise down. It's often difficult for me to get to sleep because of the loud noise from your apartment.

Thank you for your consideration.

Sincerely,
(your name)

I'm not one to complain, but there has been extreme noise coming from your apartment recently. Normally you are very quiet, that's why I find this recent noise so unusual. I understand that you need to live your life, but I would appreciate it if you would keep loud noise to a minimum after 9:00 at night.

If I am ever too noisy, I hope you would feel free to tell me.

Sincerely,
(your name)

Dear (recipient's name),

I live in (community) and I use the exercise facility in the clubhouse. For several weeks now, the exercise equipment in the clubhouse has been broken or in need of repair. It's very frustrating not to have the equipment available to use, especially when we pay a monthly home owner's fee.

Please fix the exercise equipment immediately. Thank you for your attention to this matter.

Sincerely,
(your name)

Dear (recipient's name),

I moved to (community) because of the exceptional care of the outside facilities. I had admired this community for years and when a home became available, I didn't hesitate to buy the house. Now, after (number) years, the community isn't taken care of as well as in the past. I'm very disappointed to see the care of the facilities lack proper care. I would appreciate your attention to this matter.

Sincerely,
(your name)

Dear (recipient's name),

I am deeply dissatisfied with the service I have received from your (city) office. I enjoy using (products), but cannot continue to support your company if I don't receive better service. I feel degraded and disrespected when I seek assistance at your (city) office.

I hope you can solve this customer service problem. I would hate for you to lose valuable customers because of a few impolite people employed by some of your stores. Thank you for looking into my complaint. I appreciate your assistance.

Sincerely,
(your name)

Dear (recipient's name),

I recently called into the customer service line for a question about my credit card. By the time the conversation was over, I was extremely frustrated. Your customer service representative, (name), constantly pressured me to sign up for a service that I do not want. I repeatedly told him I wasn't interested, and he continued to persist. I'm very disappointed in the service I received.

I think you should take a further look into your policies before more customers are driven away.

Sincerely,
(your name)

Dear (recipient's name),

I have contacted your office and made arrangements to pay my invoice. I thought I had cleared up any miscommunication and have been making regular payments for (number) months. Because I thought I had taken care of any potential issues, I am surprised I keep receiving phone calls from your office. Every time I receive a call, I explain the situation, the person on the other end of the line tells me that a note is made in my file, and yet I still continue to receive phone calls.

Please stop calling me about my account. I have made the necessary arrangements and have the proper supporting documents. I would be happy to send you copies of the documentation, especially since it is obvious your office lacks communication. If I receive any more calls, I will have no choice but to take my complaint to the state.

Sincerely,
(your name)

Dear (recipient's name),

I recently had my car repaired at your (city) location. I paid for my services in full and expected the (problem) to be solved. I was told by the staff at the time of service that the repairs would take care of any trouble I had been experiencing.

After I left the repair shop in (city), I noticed the problem was still there. I immediately returned to the shop and asked them to look at it. They assured me everything was fine. As time went on, it was apparent my car had not been properly repaired.

I took my car to another repair shop and they confirmed I still had a (problem) with my car. I am disappointed that your company didn't fix the problem, even after I paid for the service. I'm even more disappointed that the employees didn't take responsibility for their mistake.

I'm asking for a full refund of my services, especially considering I had to have the (problem) fixed at another repair shop. I'm enclosing a copy of my bill for your reference.

Sincerely,
(your name)