Английские шаблоны писем Complaint Letters

Dear (recipient's name),

I was in your store on (location) last (date). I have always enjoyed shopping at your store and appreciate the quality and large selection of (product). On the day of my last visit, I was disappointed in the service I received by your employees. I was shopping with my small children and asked for some help in getting an item from the top shelf. I asked two clerks behind the counter for assistance. Instead of helping me, they continued with their personal conversation, without recognizing my need. When I asked again, I was treated very rudely. Although one of the employees did help me with the item, she treated me as if I were a burden.

I normally have wonderful experiences in your store. I've never been treated this poorly before, in any retail store, let alone in one of your establishments. I know this isn't the way you would like your employees to act. I trust you will take the necessary measurements to ensure this type of behavior doesn't happen in your stores again.

Sincerely,
(your name)

Dear (recipient's name),

I have been ordering from your catalog for many years. I really enjoy your selection and have always had wonderful experiences with your customer service representatives. That's why when I called to place an order on (date) I was shocked at the level of service I received.

I was speaking to (name) in the (name) department. He was rude, inconsiderate, and was extremely unhelpful. I needed assistance in locating an item in the catalog. Instead of directing me to the correct page, he told me I should call back when I knew what I wanted to order. I was so upset by this behavior that I hung up the phone and never did place my order.

I know you train your employees to be considerate and helpful. I thought you would like to know there are employees who don't have the best interests of your company in mind.

Thank you for your consideration of this matter.

Sincerely,
(your name)

Dear (recipient's name),

When I purchased my new (item), I was excited to have bought it from (company). Everything I've ever received from your company has been made of fine materials and good construction. This (item) is obviously the exception. It's not sturdy, is already falling apart, and certainly doesn't represent the high standards (company) is known for.

I thought you would like to be aware of this situation so you can discontinue purchasing from the vendor in the future.

Sincerely,
(your name)

Dear (recipient's name),

Please make an effort to arrive to staff meeting on time. Consistently, you are very late. At our most recent meeting, you showed up (number) minutes late, without even an apology. This is absolutely unacceptable.

If you cannot be on time to meetings, please make other arrangements. It is not fair to your coworkers to wait for you to arrive.

Sincerely,
(your name)

Dear (recipient's name),

The last few batches of product labels have come back to us upside down or slightly off center. We cannot have labels that look out of place or that are put on in a hurry without paying attention to the details. We pride ourselves on high-quality products. If the labels don't look good, then our consumers won't trust our product.

Please pay particular attention to each label as it is being put on. It is critical that we maintain this level of quality. Thank you for your cooperation.

Sincerely,
(your name)

Dear (recipient's name),

I enjoy participating in the flex spending program. This is an excellent alternative to the medical expenses many families face today. I'm grateful for a plan that helps me provide for my family and save me money at the same time. We all live on a tight budget, so it's nice to save money wherever possible.

I'm concerned because reimbursements from the flex spending company are arriving rather late. When we first started the program, we could expect reimbursement within (number) days. It is now taking more than (number) days to receive reimbursement. Since you are the company contact for this service, I was wondering if you could contact (company) and find out if there is a way to speed up this process. If there is something I can do to help make the process smoother, I would be happy to oblige.

Thank you for your help.

Sincerely,
(your name)

Dear (recipient's name),

I am concerned about the appearance of our planned community. We have lived in our home for (number) years. When we purchased our home, we were told the community would be maintained by a property management company. We were also assured that the community residents would be respectful to the rules and ordinances set forth in the community bylaws. For the past (number) months, it's become obvious that the community is not being maintained and many residents are not obliging to the rules. Just a few of the instances I've noticed are overflowing garbage, unkept yards, and broken-down vehicles in front of houses.

We take great pride in our home and in our community. We would like to see the quality service we've come to expect continued. We enjoy living here, but if the community rules aren't supported, we will leave. We don't want our property value, or those of the homes around us, to diminish because a few are not upholding the rules.

Thank you for your help in this matter. We look forward to a resolution soon.

Sincerely,
(your name)

Dear (recipient's name),

Thank you for bringing the matter of sexual harassment from (name) to our attention. We are in the process of investigating the situation and will inform you of our findings within (number) days. In the mean time, due to confidentiality requirements, please do not discuss this situation with any co-workers. Thank you for your cooperation. We will look into this matter immediately.

Sincerely,
(your name)

Dear (recipient's name),

I am concerned that there is not a 4-way stop at the intersection of (location) and (location). The traffic in this area is heavy, especially before and after school. I'm worried more accidents will occur at this intersection and because it is so close to a school zone that children may also get hurt. It's nearly impossible to travel in this area without some kind of confusing or frustration.

I urge the city to put up a 4-way stop in this area. It is necessary for the safety of our community.

Sincerely,
(your name)