Английские шаблоны писем Customer Letters

Dear (recipient's name),

Thank you for informing us of the problem you've been experiencing with your new (item). We are happy to take care of the issue for you, but before we do we need some more information from you. We need to know the model number and year the (item) was manufactured. You can find this information in your owner's manual.

Once you have this information, please give us a call at (phone number) and we will be happy to take care of the repair.

Sincerely,

(your name)

Dear (recipient's name),

I'm sorry you received a duplicate charge on your (company) credit card. I understand how frustrating this is and we would like to take care of it as soon as possible. For security reasons, we need you to call our customer service line at (phone number) to verify your account information.

Thank you for your cooperation and patience and we try to resolve this problem for you.

Sincerely,

(your name)

Dear (recipient's name),

We are so sorry one of our vending machines took your money without receiving your product. Unfortunately, this type of problem frequently occurs. We would be happy to refund your money, but we need a little more information from you. Please give us a call at (phone number) and let us know the location of the machine. Once we know this information, we can send you a refund immediately.

Thank you,

(your name)

Dear (recipient's name),

I apologize for the misprint in our magazine. We do employ strict quality assurance guidelines. Unfortunately, the spelling of your name was overlooked. We have printed an apology with the correction in our (month) issue. Again, we are sorry for this mistaken and thank you for your understanding.

Sincerely,

(your name)

Dear (recipient's name),

When we spoke on (date), I told you that the price for the (products) was $(amount). I have since learned that the actual price is $(amount). I apologize for the misinformation and ask for your forgiveness. This was clearly a mistake on my part.

I'm sorry if this new price causes you any inconvenience. If you have any questions, please feel free to give me a call.

Sincerely,

(your name)

Dear (recipient's name),

I apologize I have gotten so far behind on payments to my (company) account. I thank you for your patience to work with and to accept my proposed payment scheduled.

Thank you for your willingness to work with me. I commit to follow the schedule we agreed to.

Sincerely,

(your name)

Dear (recipient's name),

I'm very grateful for your willingness to work with me to get my account up to date. When I started a new job in (month), I had no idea the new pay schedule would effect my monthly payments as much as it did. Thank you for your willingness to change my payment date from (day) to (day). I believe this new schedule will work much better with my budget.

Sincerely,

(your name)

Dear (recipient's name),

Over the years we have watched you grow from a start-up company to a flourishing business. It's been such a pleasure to watch you grow and develop into such a successful company. You have found success because of your loyalty, dedication, and drive.

Thank you for the relationship you've had with us these many years. Even in the difficult times, you've never missed a payment. We are proud to handle all of your financial needs. We look forward to a long and prosperous relationship.

Sincerely,

(your name)

Dear (recipient's name),

I was surprised to hear that (name) was unhappy with the service she has received from your department. I have never heard complaints about any of your employees, so this recent development was shocking.

Please let me know the steps you have taken to avoid this kind of problem in the future.

Sincerely,

(your name)

Dear (recipient's name),

Your monthly home owner's association fee is now due. Please remit $(amount) to the home owner's president by (date). We are glad you are a part of our community.

Sincerely,

(your name)