Английские шаблоны писем

Dear (recipient's name),

I purchased a new laptop from (company) on (date). Already, I am experiencing numerous problems. This laptop seems to be the lemon of the company and is not functioning as a (company) computer should. I'm very disappointed and am requesting a full refund immediately.

Sincerely,
(your name)

Dear (recipient's name),

I do apologize for the extraordinary long wait time you experienced on our phone lines on (date). We normally do not take that long to handle customer requests. Unfortunately, on the day you called, our customer service representatives were overwhelmed. We are sorry for the inconvenience this has caused you. We hope you can understand and know that we are working towards improving our system.

Sincerely,
(your name)

Dear (recipient's name),

We are sorry the book you purchased didn't have the information in it you were expecting. It's difficult to know when buying books what type of information will be in it and if you will be satisfied with the results. While we don't normally give refunds in cases like this, we will this one time. Please feel free to stop by the bookstore and pick out a new book.

Sincerely,
(your name)

Dear (recipient's name),

I'm sorry for the confusion with your last billing invoice. As you pointed out, there was an error on your statement. We have adjusted the billing and it now reflects the proper amount.

Thank you for your patience as we've worked through this issue.

Sincerely,
(your name)

Dear (recipient's name),

I'm so sorry you had a bad shopping experience at our (location) store. It's unfortunate the items you were looking for were out of stock. I do apologize for the inconvenience. I know how frustrating it is to run all over town looking for one thing you need. It's even more frustrating when a store you count on for service isn't able to help you. Please accept my apology.

We do our best to keep our popular items well stocked and available to our customers. I can assure you we will monitor our shelves on a regular basis and try to avoid this kind of confusion in the future.

Sincerely,
(your name)

Dear (recipient's name),

Thank you for your letter detailing the poor service you received while eating at (restaurant). I understand how frustrating that situation must have been for you and apologize on behalf of the entire staff.

You server the night of your visit was a new employee and she hadn't received the necessary training. We were short handed, so we reluctantly let her work in the dining room before her training had been completed. I see now that was a mistake. I'm sorry you had to suffer because of our lack of help.

We hope you'll visit us again soon. Please use this (number)% off coupon on your next visit.

Sincerely,
(your name)

Dear (recipient's name),

I apologize for the wrong billing on your (month) statement. This was definitely an error and we are sorry for any inconvenience this may have caused you. We have adjusted your account and it now reflects the appropriate charges.

Sincerely,
(your name)

Dear (recipient's name),

I have to be to work very early in the morning. This means I have to go to bed early in the evening. I would appreciate it if you would keep evening noise down. It's often difficult for me to get to sleep because of the loud noise from your apartment.

Thank you for your consideration.

Sincerely,
(your name)

I'm not one to complain, but there has been extreme noise coming from your apartment recently. Normally you are very quiet, that's why I find this recent noise so unusual. I understand that you need to live your life, but I would appreciate it if you would keep loud noise to a minimum after 9:00 at night.

If I am ever too noisy, I hope you would feel free to tell me.

Sincerely,
(your name)

Dear (recipient's name),

I live in (community) and I use the exercise facility in the clubhouse. For several weeks now, the exercise equipment in the clubhouse has been broken or in need of repair. It's very frustrating not to have the equipment available to use, especially when we pay a monthly home owner's fee.

Please fix the exercise equipment immediately. Thank you for your attention to this matter.

Sincerely,
(your name)