Английские шаблоны писем

Dear (recipient's name),

It's important to focus our attention on business needs while in the office. We only have a short amount of time to accomplish our many assignments. While I know you are a dedicated employee, I am concerned about the amount of time you spend tending to personal issues. The company does not place limits on telephone use, Internet use, or other resources, but we do ask our employees to use their best judgment while at work. Please try to limit your personal business to a minimum, preferably during lunch or other break times.

If you have any questions or concerns, please come to my office. I'd be happy to discuss the situation with you.

Sincerely,
(your name)

Dear (recipient's name),

Our utmost goal in this company is customer service. We pride ourselves on being ready and available to our customers during stated business hours. Lately there has been a problem with many people arriving late to work. I understand there are circumstances that sometimes keep you from being on time to work, including recent construction projects, but we need everyone to make an effort to be ready to begin work at 8:00 a.m.

We are aware that this is an isolated problem and many of our employees are dedicated and continue to work hard. Everyone is important to our staff and vital to the success of the company. We value your feedback and your opinions. Therefore, at our next staff meeting, we will have a discussion on ways to rectify this situation and make the working environment comfortable for everyone, including our customers. Please bring any suggestions or feedback to our next meeting.

Sincerely,
(your name)

 Dear (recipient's name),

According to company policy, employees are required to dress appropriately attire during regular business hours. Our established policy is the following:

Men:
Dress shirt and tie

Women:
Skirt
Dress
Nice slacks
Collared shirt

No tattered jeans or jogging shoes.

We want you to be comfortable while at work while maintaining a professional image. If you have any questions, please refer to the employee handbook or contact me directly.

Sincerely,
(your name)

Dear (recipient's name),

It's come to my attention that you are spending a lot of time on the Internet during company time. This is not acceptable. Surfing the Internet disrupts productivity, takes up important company resources, and is damaging to the new office network.

Please refrain from using the Internet for personal use while at work. I understand that surfing often takes place while waiting for important information; however the practice must be discontinued. If this policy is adhered to, we will see a rise in productivity and moral.

I'm happy to discuss this matter with you at any time. Please call my office if you have any suggestions or feedback.

Sincerely,
(your name)

Dear (recipient's name),

I write this letter at your request. I understand there has recently been some sort of misunderstanding between you and (name). I understand the difficulties that arise with differing personalities, especially in an office situation. It's not pleasant and never and easy situation for all involved. You have made every effort to rectify the situation with (name). I will now step in to help get the situation under control.

I will meet with (name) on (date) to discuss the situation. I plan on being fair and open-minded while listening to his side of the story. After my meeting with (name), if I find it necessary I will arrange a meeting between the three of us to solve this problem permanently.

I appreciate your concern and the efforts you have taken to solve the situation up until now. Both you and (name) are important to our organization. I will contact you about the next step to take after my meeting with (date).

Sincerely,
(your name)

Dear (recipient's name),

We are sorry you were disappointed in the recent items you ordered from (company). We have looked into the situation and have found we shipped the correct items. It looks like the error was actually made on your order form. A careful review of your order form will reveal the error.

Thank you for your business. We look forward to working with you in the future.

Sincerely,

(your name)

Dear (recipient's name),

Thank you for bringing the overcharge on your account to our attention. I have looked into the matter and we did make an error. We have reserved the charge and your account has been credited.

We apologize for any inconvenience this may have caused you. We value you as a customer and are happy to serve you.

Sincerely,

(your name)

Dear (recipient's name),

After a careful review of your account, it appears you are still (number) of days overdue. You currently owe $(amount), including late fees. Please pay this amount by (date) to avoid any further late fees. If we don't receive payment by (date), we will turn your account over to a collection agency.

Sincerely,

(your name)

Dear (recipient's name),

Imagine what your life would be like right now if you had been selling shoes out of the trunk of your car with Phil Knight, the founder of Nike? Or what if you had been sitting next to Paul Allen and Bill Gates as they developed the computer language that led to Microsoft?

Now imagine what your life could be like if you became a part of «the next trillion dollar industry»-the health and wellness industry. The largest part of that industry comes from health foods and drinks. Already, healthy foods are the fastest growing segment of the food industry. This market is so promising that industry giants Coca-Cola and Proctor and Gamble are cashing in with new health drinks

How do you become a part of this incredible opportunity? The same analyst that names health and wellness as the next trillion dollar industry also states that direct selling, or network marketing, is the perfect vehicle for selling functional foods. But a full 50% of network marketing companies sell health foods-how do you know which one to join?

How about (company)?

Will you be a part of the next trillion dollar industry? Will you be a part of the company that is the forerunner in the healthy beverage industry? Will you be achieving your dreams and goals?

Sincerely,

(your name)

Dear (recipient's name),

I received a telephone call from a customer about poor service from your department. You know that (company) prides itself in offering the best customer service available. I hate to think that one of our customers feel their needs haven't been met.

Please call (name) at (phone number) and ask what you can do to help her have confidence in our customer service. I think an apology would be appropriate as well as an offer for discounted service.

Thank you for your help. I know you are doing your best to ensure every customer has a positive experience with (company).

Sincerely,

(your name)