Английские шаблоны писем

Dear (recipient's name),

My employee, (name), recently informed me of an issue that requires your immediate attention. One of our customers called our customer service line on (date) and complained about his dissatisfaction with our (product). The employee receiving the complaint did his best to reassure the customer that his complaint would be heard, but that did not satisfy the customer. (name) is very concerned this customer feels an injustice has been done to him and would like you to give him a call to rectify the situation.

I can provide contact information for the customer if you wish to give him a call. Thank you for your help in this matter.

Sincerely,

(your name)

Dear (recipient's name),

I'm sorry you were surprised by the recent charge of $(amount) on your cell phone bill. You must not be aware of our policy to charge $(amount) for every minute over your allotted time. The details of this charge are outlined in your owner's manual. Please refer to the manual for any questions you may have.

Sincerely,

(your name)

Dear (recipient's name),

Join the (company) Advantage!

Yet another benefit for qualified customers

As a qualified customer, you are automatically enrolled in the Advantage program. As a member of (company) Advantage, you will receive phenomenal tools you can use to build your business at a significant discount.

Easy and convenient

Every four months, you will receive advance notification of the product. If you want the product, do nothing; it will be shipped to you automatically. If you don't want it, respond online, by phone, or through the mail by the date specified. If you receive an unwanted product or are not completely satisfied, return it within 10 days at our expense and we will credit your account.

Great tools-early and discounted

The (company) Advantage products are tailored to help you build your business-some items will be exclusive only to members. The products will be available to you at a significant price discount-often as much as 20-40 percent off of the wholesale price. You will also have the opportunity to buy these great products much earlier than they are available to others.

Risk-free opportunity

You may cancel your membership in the (company) Advantage at any time. Enroll and cancel as many times as you want with no penalty. There are no fees or membership requirements-no risk at all. (company) Advantage is simply a great way to get your hands on great stuff to build your business.

Sincerely,

(your name)

Dear (recipient's name),

It's been a pleasure working with you on your new home mortgage. This is an exciting time and I'm thankful you have chosen (company) to help you get into your house.

I've been reviewing your paper work and I have found an error. I miscalculated the (item) and have now updated your paper work to reflect this change. Unfortunately, this does increase the total amount you owe to $(amount).

I am sorry for not catching this mistake sooner. I can assure you that I've taken every precaution to avoid these type of errors in the future. If you have any questions, please give me a call.

Sincerely,

(your name)

Dear (recipient's name),

We apologize for any confusion your recent order may have caused you. According to your letter dated (date), you were expecting the old facial care product and received the new facial care product. As of (date), we no longer produce the old facial care product. We notified all customers by mail of the change, but you obviously didn't receive the news.

I'm confident you will enjoy the new facial care line even more than our old product. Try the product we shipped to you and if you aren't completely satisfied, we will gladly refund your purchase price.

Sincerely,

(your name)

Dear (recipient's name),

I am writing with reference to your complaint on (date). I apologize for the inconvenience created by our error. We take great care to ensure that important matters such as this are properly managed. Due to construction, occasionally our high standard is not followed, and clearly this is the case with your situation.

In light of this, we have decided to (solution), which we hope will be acceptable to you, and hope also that this will provide a basis for continuing our relationship. I will call you soon to check that this meets with your approval. Please contact me should you have any further cause for concern.

Sincerely,

(your name)

Dear (recipient's name),

In this busy and hustled world, we know you have many shopping choices. We are grateful you have chosen (company) for your needs. As the year draws to a close, please know that we are thankful for your patronage. Please accept the enclosed coupon for (item). We know you will enjoy them.

We are committed to providing you with quality products and services at the best prices. It is dedicated customers like you that keep us in business. We look forward to a continued relationship for many years.

Sincerely,

(your name)

Dear (recipient's name),

I've noticed you've recently purchased a lot of office supplies from our company. We certainly appreciate your business and are glad you have chosen (company) for all you office supply needs.

To help alleviate the stress of ordering supplies, we invite you to open a business account with (company). Opening a business account allows you the flexibility of ordering at your convenience and paying only once a month. I think you'll find the business account to be a convenient means of getting the supplies you need. To apply for an account, give us a call at (phone number).

Sincerely,

(your name)

Dear (recipient's name),

I've got something you just have to see. I recently discovered (company) products and you won't believe the difference I feel in my health. In just (number) weeks, my immune system is stronger, I have more energy, and I sleep better. It's simply amazing. So amazing, that you need to see this product for yourself.

I'd like to invite you to join me for a demonstration of (company) products on (date) at (time) at (place). I hope you'll be able to make it and see for yourself what (product) can do for you.

Sincerely,

(your name)

Join us for the Grand Opening of our Visitors Center!

When: (date)

(time)

Where: (address)

The Grand Opening will include:

* (activity)

* (activity)

* (activity)

Don't miss this once-in-a-lifetime opportunity! Bring family, friends, and most of all business prospects!