We are sorry to hear about the problem you have had with your (item) We wouldlike to be able to make the necessary adjustments at no charge to you,
but, unfortunately, the warranty is expired.
If you would like us to repair the (product) for you, there will be a...
Dear (recipient's name),
We are sorry to hear about the problem you have had with your (item) We wouldlike to be able to make the necessary adjustments at no charge to you,
but, unfortunately, the warranty is expired.
If you would like us to repair the (product) for you, there will be a charge of$(amount). We will guarantee the work we do for a period of (time). If youwould like to pursue this option, please give me a call at (phone number).
Sincerely,
(your name)