Англійські шаблони листів Customer Letters

Dear (recipient's name),

We are sorry you were disappointed in the recent items you ordered from (company). We have looked into the situation and have found we shipped the correct items. It looks like the error was actually made on your order form. A careful review of your order form will reveal the error.

Thank you for your business. We look forward to working with you in the future.

Sincerely,

(your name)

Dear (recipient's name),

Thank you for bringing the overcharge on your account to our attention. I have looked into the matter and we did make an error. We have reserved the charge and your account has been credited.

We apologize for any inconvenience this may have caused you. We value you as a customer and are happy to serve you.

Sincerely,

(your name)

Dear (recipient's name),

After a careful review of your account, it appears you are still (number) of days overdue. You currently owe $(amount), including late fees. Please pay this amount by (date) to avoid any further late fees. If we don't receive payment by (date), we will turn your account over to a collection agency.

Sincerely,

(your name)

Dear (recipient's name),

Imagine what your life would be like right now if you had been selling shoes out of the trunk of your car with Phil Knight, the founder of Nike? Or what if you had been sitting next to Paul Allen and Bill Gates as they developed the computer language that led to Microsoft?

Now imagine what your life could be like if you became a part of «the next trillion dollar industry»-the health and wellness industry. The largest part of that industry comes from health foods and drinks. Already, healthy foods are the fastest growing segment of the food industry. This market is so promising that industry giants Coca-Cola and Proctor and Gamble are cashing in with new health drinks

How do you become a part of this incredible opportunity? The same analyst that names health and wellness as the next trillion dollar industry also states that direct selling, or network marketing, is the perfect vehicle for selling functional foods. But a full 50% of network marketing companies sell health foods-how do you know which one to join?

How about (company)?

Will you be a part of the next trillion dollar industry? Will you be a part of the company that is the forerunner in the healthy beverage industry? Will you be achieving your dreams and goals?

Sincerely,

(your name)

Dear (recipient's name),

I received a telephone call from a customer about poor service from your department. You know that (company) prides itself in offering the best customer service available. I hate to think that one of our customers feel their needs haven't been met.

Please call (name) at (phone number) and ask what you can do to help her have confidence in our customer service. I think an apology would be appropriate as well as an offer for discounted service.

Thank you for your help. I know you are doing your best to ensure every customer has a positive experience with (company).

Sincerely,

(your name)

Dear (recipient's name),

My employee, (name), recently informed me of an issue that requires your immediate attention. One of our customers called our customer service line on (date) and complained about his dissatisfaction with our (product). The employee receiving the complaint did his best to reassure the customer that his complaint would be heard, but that did not satisfy the customer. (name) is very concerned this customer feels an injustice has been done to him and would like you to give him a call to rectify the situation.

I can provide contact information for the customer if you wish to give him a call. Thank you for your help in this matter.

Sincerely,

(your name)

Dear (recipient's name),

I'm sorry you were surprised by the recent charge of $(amount) on your cell phone bill. You must not be aware of our policy to charge $(amount) for every minute over your allotted time. The details of this charge are outlined in your owner's manual. Please refer to the manual for any questions you may have.

Sincerely,

(your name)

Dear (recipient's name),

Join the (company) Advantage!

Yet another benefit for qualified customers

As a qualified customer, you are automatically enrolled in the Advantage program. As a member of (company) Advantage, you will receive phenomenal tools you can use to build your business at a significant discount.

Easy and convenient

Every four months, you will receive advance notification of the product. If you want the product, do nothing; it will be shipped to you automatically. If you don't want it, respond online, by phone, or through the mail by the date specified. If you receive an unwanted product or are not completely satisfied, return it within 10 days at our expense and we will credit your account.

Great tools-early and discounted

The (company) Advantage products are tailored to help you build your business-some items will be exclusive only to members. The products will be available to you at a significant price discount-often as much as 20-40 percent off of the wholesale price. You will also have the opportunity to buy these great products much earlier than they are available to others.

Risk-free opportunity

You may cancel your membership in the (company) Advantage at any time. Enroll and cancel as many times as you want with no penalty. There are no fees or membership requirements-no risk at all. (company) Advantage is simply a great way to get your hands on great stuff to build your business.

Sincerely,

(your name)

Dear (recipient's name),

It's been a pleasure working with you on your new home mortgage. This is an exciting time and I'm thankful you have chosen (company) to help you get into your house.

I've been reviewing your paper work and I have found an error. I miscalculated the (item) and have now updated your paper work to reflect this change. Unfortunately, this does increase the total amount you owe to $(amount).

I am sorry for not catching this mistake sooner. I can assure you that I've taken every precaution to avoid these type of errors in the future. If you have any questions, please give me a call.

Sincerely,

(your name)

Dear (recipient's name),

We apologize for any confusion your recent order may have caused you. According to your letter dated (date), you were expecting the old facial care product and received the new facial care product. As of (date), we no longer produce the old facial care product. We notified all customers by mail of the change, but you obviously didn't receive the news.

I'm confident you will enjoy the new facial care line even more than our old product. Try the product we shipped to you and if you aren't completely satisfied, we will gladly refund your purchase price.

Sincerely,

(your name)