Англійські шаблони листів Customer Letters

Dear (recipient's name),

We regret we have to take this action and send your account to a collection agency. Unfortunately, your account remains past due, despite several attempts to contact you. We ask for your cooperation with the collection agency to avoid any further fees.

Sincerely,

(your name)

Dear (recipient's name),

Your account with (company) has been referred to (name) collection agency. All matters regarding your (company) account will be handled through the collection agency.

As a result of your account being turned over to a collection agency, you will be assessed additional fees, in addition to the late fees owed to (company).

Sincerely,

(your name)

Dear (recipient's name),

We have discussed (name)'s inability to meet deadlines on several occasions. The last time we spoke, you and I determined (name) would be put on probation for (number) months to see if she could meet the deadlines assigned. We are now at the end of the probation period and I would like a follow-up report on (name)'s progress.

After I review your report, you and I will discuss the next course of action to take.

Sincerely,

(your name)

Dear (recipient's name),

Thank you for letting me know that your (item) has quit working. This must be very frustrating, especially since you just bought the (item) a week ago. We do apologize for the inconvenience.

Please bring the defective (item) by the store and choose a new (item), free of charge.

Thank you,

(your name)Dear (recipient's name),

Thank you for letting me know that your (item) has quit working. This must be very frustrating, especially since you just bought the (item) a week ago. We do apologize for the inconvenience.

Please bring the defective (item) by the store and choose a new (item), free of charge.

Thank you,

(your name) 

Dear (recipient's name),

I made a mistake. I told you the meeting on (date) would be at (time) when it is actually at (time). I hope this new information doesn't mess up your schedule too much. Thank you for your understanding. I'll see you on (date) at the meeting.

Sincerely,

(your name)

Dear (recipient's name),

I appreciate your patience and willingness to work with me to get my account current. Unfortunately, my account has become severally past due and I am ready to get this account current.

Enclosed is my first payment according to the payment schedule we arranged on (date). Again, I appreciate your patience as I bring my account current.

Sincerely,

(your name)

Dear (recipient's name),

I'm so embarrassed that I forgot to pay my (company) payment this month. As you are aware, I have always been current with my payments and pride myself with keeping all of my obligations. I don't know what caused me to overlook the payment to you.

Thank you for removing the late fee of $(amount) from my account. I appreciate your willingness to work with me.

Sincerely,

(your name)

Dear (recipient's name),

Thank you for working with me to get my account current. I've had a difficult year and your patience with me at this time is most helpful. You bring a good name to businesses everywhere.

As promised, enclosed is a check for $(amount). You'll recall we agreed I would pay $(amount) every month until my account was paid in full. I have every intention to keep my obligation to you.

Sincerely,

(your name)

Dear (recipient's name),

Thank you for your letter informing us about the misprint in our catalog. I've looked into this matter and found there is actually no misprint. What you thought was wrong information is actually correct. We do appreciate your feedback and like to hear from our customers. Please continue to contact us if you have any questions or concerns.

Sincerely,

(your name)

Dear (recipient's name),

It seems I've given you incorrect information about your flight. You are actually scheduled to leave on (date) rather than on (date) as I previously told you. I'm sorry for any inconvenience I may have caused you.

Sincerely,

(your name)