Англійські шаблони листів

Dear (recipient's name),

I received your complaint on (date) about the lack of proper parking at our store. Thank you for your letter and let me reassure you that we are doing everything we can to make sure our customers have a positive experience while visiting our store.

I have assigned my facilities director the responsibility to look into other parking options so we may alleviate frustrations in the future.

Sincerely,

(your name)

Dear (recipient's name),

You have been a loyal customer of (company) for (number) years. You have always been very responsible with your credit and have never missed a payment. We appreciate you taking your account seriously and keeping your commitment to us. Because we are so impressed with your payment record, we are increasing your credit limit to $(amount). We hope you'll enjoy the additional security and flexibility this new limit offers you.

Sincerely,

(your name)

Dear (recipient's name),

I owe you an apology. When I told you your order would be shipped on (date), I failed to take into account the order processing time. The actual arrival for your items will be (date).

I'm sorry for any confusion my error may have caused you. Please accept my apologies.

Sincerely,

(your name)

Dear (recipient's name),

It has been a pleasure serving your company for the past (number) years. Thank you for the opportunity to be associated with such a fine company. We also appreciate the manner in which you've handled the relationship, especially with such prompt payments. Your cooperation has made the account run smoothly. We have the greatest respect for your organization.

We have a great business relationship between our two companies and I hope the relationship will continue in the future. We wish you much success. Thanks again for your loyalty and dedication.

Sincerely,

(your name)

Dear (recipient's name),

At (company), we are always working to help you succeed. We've developed a state-of-the-art, easy to navigate, eye-pleasing, completely redesigned website. Beginning (date), you can:

* (feature)

* (feature)

* (feature)

We hope you will enjoy and use this new website. You won't believe the impact it will have on your business. Just one more incredible tool to help you «tell the story.»

Sincerely,

(your name) 

Dear (recipient's name),

Thank you for informing us of the problem you've been experiencing with your new (item). We are happy to take care of the issue for you, but before we do we need some more information from you. We need to know the model number and year the (item) was manufactured. You can find this information in your owner's manual.

Once you have this information, please give us a call at (phone number) and we will be happy to take care of the repair.

Sincerely,

(your name)

Dear (recipient's name),

I'm sorry you received a duplicate charge on your (company) credit card. I understand how frustrating this is and we would like to take care of it as soon as possible. For security reasons, we need you to call our customer service line at (phone number) to verify your account information.

Thank you for your cooperation and patience and we try to resolve this problem for you.

Sincerely,

(your name)

Dear (recipient's name),

We are so sorry one of our vending machines took your money without receiving your product. Unfortunately, this type of problem frequently occurs. We would be happy to refund your money, but we need a little more information from you. Please give us a call at (phone number) and let us know the location of the machine. Once we know this information, we can send you a refund immediately.

Thank you,

(your name)

Dear (recipient's name),

I apologize for the misprint in our magazine. We do employ strict quality assurance guidelines. Unfortunately, the spelling of your name was overlooked. We have printed an apology with the correction in our (month) issue. Again, we are sorry for this mistaken and thank you for your understanding.

Sincerely,

(your name)

Dear (recipient's name),

When we spoke on (date), I told you that the price for the (products) was $(amount). I have since learned that the actual price is $(amount). I apologize for the misinformation and ask for your forgiveness. This was clearly a mistake on my part.

I'm sorry if this new price causes you any inconvenience. If you have any questions, please feel free to give me a call.

Sincerely,

(your name)