Англійські шаблони листів Complaint Letters

Dear (recipient's name),

Thank you for the recent submission of your product order form. Unfortunately, the lack of a shipping address does not permit us to process your order at this time. United Parcel Service requires that there be a physical street address where the products may be delivered. We apologize for any inconvenience this
may cause.

Enclosed you will find your original product order form. Please make the necessary adjustments and resubmit your application/order to (company) at your earliest convenience.

If you have any further questions, please contact Sales Support at (phone number).

Sincerely,
(your name)

Dear (recipient's name),

We are sorry you are experiencing a problem with your (item). Your (item) is one of the best of this type, so it's unusual to experience this type of problem.

You purchased a (number) year warranty and it looks like the warranty expired (number) months ago. However, because you are such a good customer, we will replace your (item) free of charge.

Sincerely,
(your name)

Dear (recipient's name),

I am troubled after reading your report about alleged harassment by one of the department manager. In you position, you need to feel safe in bringing suggestions and ideas to the forefront. It is unfortunate that another manager has made you feel threatened and unsafe in your workplace.

Please be assured that we are looking into the situation and will take every necessary step to ensure the situation is rectified. As we move forward in the process, we will need to verify facts and will ask for your cooperation as we perform a proper investigation.

We do appreciate your honest feedback and are grateful you have brought this problem to our attention. You are a wonderful employee and we want you to have a positive experience while you are with us.

Sincerely,
(your name)

Dear (recipient's name),

Our department definitely dropped the ball on the (name) project. Not only was it unprofessional to miss the deadline, but it was also irresponsible. I can assure you that we will meet and even exceed all future deadlines. Thank you for your trust in our ability to fulfill projects.

Sincerely,
(your name)

Dear (recipient's name),

I'm really sorry, but we will not be able to complete your home remodel by (date) as we had anticipated. The materials we had ordered have not come in and we are forced to move your deadline back by (number) weeks.

I understand this is a big inconvenience to you. Please be assured that we are doing everything possible to get your home back in shape as soon as possible.

Sincerely,
(your name)

Dear (recipient's name),

I purchased a new laptop from (company) on (date). Already, I am experiencing numerous problems. This laptop seems to be the lemon of the company and is not functioning as a (company) computer should. I'm very disappointed and am requesting a full refund immediately.

Sincerely,
(your name)

Dear (recipient's name),

I do apologize for the extraordinary long wait time you experienced on our phone lines on (date). We normally do not take that long to handle customer requests. Unfortunately, on the day you called, our customer service representatives were overwhelmed. We are sorry for the inconvenience this has caused you. We hope you can understand and know that we are working towards improving our system.

Sincerely,
(your name)

Dear (recipient's name),

We are sorry the book you purchased didn't have the information in it you were expecting. It's difficult to know when buying books what type of information will be in it and if you will be satisfied with the results. While we don't normally give refunds in cases like this, we will this one time. Please feel free to stop by the bookstore and pick out a new book.

Sincerely,
(your name)

Dear (recipient's name),

I'm sorry for the confusion with your last billing invoice. As you pointed out, there was an error on your statement. We have adjusted the billing and it now reflects the proper amount.

Thank you for your patience as we've worked through this issue.

Sincerely,
(your name)

Dear (recipient's name),

I'm so sorry you had a bad shopping experience at our (location) store. It's unfortunate the items you were looking for were out of stock. I do apologize for the inconvenience. I know how frustrating it is to run all over town looking for one thing you need. It's even more frustrating when a store you count on for service isn't able to help you. Please accept my apology.

We do our best to keep our popular items well stocked and available to our customers. I can assure you we will monitor our shelves on a regular basis and try to avoid this kind of confusion in the future.

Sincerely,
(your name)