Англійські шаблони листів Complaint Letters

Dear (recipient's name),

Thank you for informing us of the problem you've been experiencing with your new (item). We are happy to take care of the issue for you, but before we do we need some more information from you. We need to know the model number and year the (item) was manufactured. You can find this information in your owner's manual.

Once you have this information, please give us a call at (phone number) and we will be happy to take care of the repair.

Sincerely,
(your name)

Dear (recipient's name),

I apologize for the poor service you received when you called into our customer service line. Our agents are trained to be helpful, courteous, and kind. Unfortunately, you didn't receive this type of treatment.

Thank you for letting us know that one of our agents has acted out of line with company policy. We are looking into the situation and will take the appropriate measures to ensure this type of poor service isn't repeated.

We appreciate your patronage and hope you'll continue to use our services.

Sincerely,
(your name)

Dear (recipient's name),

I apologize for missing the (date) deadline for the (name) project. I know you were counting on me to meet this tight deadline. On behalf of my entire team, I apologize and promise to be more diligent in meeting deadlines in the future.

I have discussed this current situation with the entire department and we are all in agreement that deadlines must be kept, even if that means pulling an all-nighter. You can count on us to follow through and meet our obligations.

Sincerely,
(your name)

Dear (recipient's name),

While I it is nice to have the option of hiring contract employees, I am having a problem with one of our current freelance (job titles). I don't know what the problem is, but (name) is always missing deadlines and the quality of work she turns in is not acceptable. I have tried talking to (name) about this problem, but so far nothing has changed.

I'm asking you to please talk to (name) and ask her to pay attention to details when doing work for our company, especially when it comes to meeting deadlines. She seems to have a very relaxed attitude and I would like to see more urgency in her process.

Sincerely,
(your name)

Dear (recipient's name),

Over the years, I have become increasingly upset with the programming you choose to play on your radio. I'm especially disappointed in your morning program. I can no longer listen to your radio station without becoming offended or insulted.

The morning DJs are often crude, degrading, and share inappropriate jokes. I understand that you play programming that your audience desires, but I have a hard time believing your audience appreciates the content currently being played. We live in a predominately (religion) community and I believe most would not appreciate the behavior of your DJs.

I have been a loyal supporter of (station) for (number) years. As long as this type of programming continue, I can no longer listen to your station. I believe others will follow in my footsteps.

Sincerely,
(your name)

Dear (recipient's name),

On (date), I ordered (item) from your website. The items arrived on (date) unfortunately; they weren't the items I had ordered. There must be some kind of mix up with the orders.

Please ship my correct (item) as soon as possible. Also, so I can return the incorrect merchandise, please send me a shipping box, with postage included.

Thank you for your cooperation. If you have any questions, please give me a call.

Sincerely,
(your name)

Dear (recipient's name),

I am writing to inform you that you need more help in your (location) store. Every time I visit the store, no matter what time during the day, there are extremely long lines. I have often waited in a check out line for more than 30 minutes. I think it is unreasonable to expect customers to wait that long to buy product.

I understand the stress that comes with owning a business. I know it's hard to please everyone and that someone will always be upset about one item or the other. I really do think your understaffed store is a serious enough problem that it should be immediately addressed. I'm to the point where I won't shop at the store anymore because I simply don't have the extra 30 minutes to wait in line. I'm sure I'm not the only one who is upset with this wait time. I hope you will address this problem soon.

Sincerely,
(your name)

Dear (recipient's name),

I recently moved into the (name) community. I enjoy my new house and the community is delightful. However, I'm very disappointed in the construction quality of the clubhouse. I'm surprised that the quality of the clubhouse doesn't meet the strict guidelines found in the homes. The clubhouse is falling apart and it only (number) years old. I think it is in your best interest to repair the club house immediately. The clubhouse is the flagship of your community and should reflect the high quality construction of the homes.

Sincerely,
(your name)

Dear (recipient's name),

It is difficult to find a trusted mechanic, so when my friend, (name), recommended you to repair my car I didn't hesitate to use your services. While you were speedy and took care of my concerns immediately, I am still experiencing the same problem I had before I brought my car into your shop. I was promised the services you performed would take care of my problem. Obviously, this isn't the case.

I will be calling your shop to make an appointment to get my car fixed. I trust you will not charge me for additional services, considering this was your mistake.

Sincerely,
(your name)