Англійські шаблони листів Complaint Letters

Dear (recipient's name),

Thank you for your recent order. We regret to inform you that were unable to complete your request for the items highlighted on your order form. The items are currently unavailable for order. We apologize for any inconvenience this may cause. The rest of your items, if any, have been processed and shipped to you.

We appreciate your patience and understanding in this matter. If you have any questions, please don't hesitate to contact Sales Support. The toll-free number is (phone number). Again, thank you for your consideration.

Sincerely,
(your name)

Dear (recipient's name),

Thank you for delivering the (item) I ordered from your store on (date). I am so excited to get to use my new (item) and experience the ease that will come from owning a (item).

I received everything I needed to complete the set, except the (item). The set is incomplete without this piece. In fact, this is the one piece I was most excited to use. I'm sure this was a simple mistake that can be rectified easily.

Please ship the (item) to my home address on file. I appreciate your help and look forward to shopping at (company) for years to come.

Sincerely,
(your name)

Dear (recipient's name),

I apologize for the late arrival of your (item). We had a delay in our shipping department and unfortunately your order was one of the ones that fell through the cracks. You should have received your order by this point in time. If you haven't, please feel free to give me a call and I will personally get your items to you.

Sincerely,
(your name)

Dear (recipient's name),

We recently stayed at your hotel. We enjoyed our time with you and will likely return in the future. When we checked out of our room, we used a (company) credit card to pay for the charges. When I received my bill on (date), the charge from (hotel) was more than double what I had expected. The clerk that helped us on (date) told me we were being charged $(amount). As you can see from the enclosed copy, I clearly was charged much more.

Please remove the excess charges from my account. If you need any further documentation, please feel free to give me a call.

Sincerely,
(your name)

Dear (recipient's name),

Thank you for your interest in (company) and for your recent order of (company) products. Unfortunately, we are unable to process your request at this time, as the payment you have submitted is insufficient.

Enclosed you will find your original request and form of payment. Please make the necessary changes to your order and resubmit your request at your earliest convenience. If you have further questions, including the amount that your payment is insufficient by, please contact our Order Entry Line at (phone number).

Sincerely,
(your name)

Dear (recipient's name),

I have received a bill from your company in error. I received an invoice stating I owed $(amount). I do not have an account with (company) so this is obviously an error. I would appreciate your immediate attention to this matter.

Sincerely,
(your name)

Dear (recipient's name),

I would like to cancel my membership to your book club. While I have enjoyed the service, I no longer wish to receive a new book every month. Thank you for your cooperation. I appreciate your immediate attention to this matter.

Sincerely,
(your name)

Dear (recipient's name),

I am very disappointed in the training I have received to be a (job title). When I volunteered to help our local youth, I was promised I would have an extensive training class, detailing how I am to handle crisis situations. So far, no training has taken place. I feel inadequate to serve in this position and am concerned I may be causing more harm than good considering my lack of experience.

I am committed to helping the youth of our city and would like to continue as a volunteer. I can't, however, do a good job in this capacity unless I am properly trained. I expect someone to contact me immediately about any sources I can consult for training.

Sincerely,
(your name)

Dear (recipient's name),

Please accept my apology for misquoting you in my article about (subject) that appeared in (magazine). I am usually very accurate in my quotes and reference material, but somehow the quote from you got through the system without proper verification. I understand how upset you must be because of this and apologize for my error.

I have written a retraction that will be printed in the (month) issue. I'm sure this correction will clear up any misunderstandings our readers may have had concerning your stand on (subject).

Thank you for your understanding. I do appreciate your patience and thank you for bringing the matter to my attention.

Sincerely,
(your name)

Dear (recipient's name),

I have tried for months to get a response from your (city) office. So far I have been unable to receive help or to resolve my concern. I am writing to you as a last resort. I hope you will help me take care of this situation.

On (date), I received a letter from your (city) office stating I owed $(amount) on my credit card. As you can see from the enclosed documents, I paid the balance of the card on (date). I do not currently owe any money to your company. I have received (number) letters from your company stating that I owed $(amount). In addition, I have been assessed late fees and even sent collection letters. I am enclosing copies of my statements for your reference.

I would like the incorrect balance and late fees removed from my account. I would also like the negative mark on my credit report removed due to the collection agency involvement. Please see that this matter is taken care of immediately,

Sincerely,
(your name)