Англійські шаблони листів Complaint Letters

Dear (recipient's name),

As a follow-up to last week's meeting with (name), attached is the approved positioning document that will standardize and focus all of our communications, whether visual, print, or verbal. (name) has asked that everyone dealing with persuasive communications of any sort use this document; it forms the foundation of any and every message.

Some things to remember when using this document:

* (item)
* (item)
* (item)

This positioning document will take center stage in our new Corporate Brand Standards Manual, due for release in the next several days. This overarching style guide will be followed by individual product line style guides. We will keep you posted on their progress, and will consult with each of you as they are developed.

Thank you all for helping us to present a unified front as we promote and build the (company) brand.

Sincerely,
(your name)

Dear (recipient's name),

Your dog has been barking excessively lately. I don't know if she is just spooked or if something is wrong with her, but I've noticed more barking than usual lately. Is there anything you can do to help your dog control her bark? I don't want to have to call in the authorities, but it is rather disturbing, especially at night.

Sincerely,
(your name)

Dear (recipient's name),

Please accept my sincerest apologies for the manner in which one of our employees treated you during your recent shopping experience at (company). You've been a customer of ours for many years, so I'm sure you are aware that it is against company policy to treat customers in the manner you were treated. We hold our employees to high standards, and that includes courtesy towards our guests. We are so sorry you weren't treated the way you should while in our store.

We have taken the appropriate disciplinary actions towards the employee that offended you. Please be assured that you will not experience this type of situation in any of our stores in the future.

Sincerely,
(your name)

Dear (recipient's name),

We are so sorry one of our vending machines took your money without receiving your product. Unfortunately, this type of problem frequently occurs. We would be happy to refund your money, but we need a little more information from you. Please give us a call at (phone number) and let us know the location of the machine. Once we know this information, we can send you a refund immediately.

Thank you,
(your name)

Dear (recipient's name),

It must have been quite a shock to receive such a large bill for your first month's service with (name). When you signed up for our service, you agreed to pay $(amount) for every minute you went over on your cell phone usage. I understand monitoring cell phone usage can be confusing, especially when you are a new user. I'm willing to take the extra charges off this month's bill, but expect you to monitor usage on your own in the future to avoid any further charges.

Sincerely,
(your name)

Dear (recipient's name),

I'm sorry you received a duplicate charge on your (company) credit card. I understand how frustrating this is and we would like to take care of it as soon as possible. For security reasons, we need you to call our customer service line at (phone number) to verify your account information.

Thank you for your cooperation and patience and we try to resolve this problem for you.

Sincerely,
(your name)

Dear (recipient's name),

I do not wish to purchase a timeshare from your company. Please stop contacting me about a program that would help me get into the «timeshare of my dreams.» I have no desire to purchase a timeshare, now or in the future. Please take me off your calling lists immediately.

Sincerely,
(your name)

Dear (recipient' name),

I received your letter detailing the inappropriate jokes that are being told in the office place. I understand how this type of behavior by your co-workers can be offensive and uncalled for. We are sorry you were offended and thank you for bringing the matter to our attention.

We have looked into the situation and have discussed the potential problems with those involved. I don't believe you will experience this type of situation in the future.

Sincerely,
(your name)

Dear (recipient's name),

I understand you are upset with the deadline that was missed for your department. I can understand the frustration and disappointment you are feeling at this time. Please accept my sincerest apologies for not getting this project to you on time. You have my assurance that your deadlines will not be missed in the future.

Sincerely,
(your name)