Англійські шаблони листів Customer Letters

Dear (recipient's name),

Have you forgotten your payment of $(amount) is now due? Please send payment by (date) to avoid any late fees.

Thank you for your prompt attention to this matter. We value your business.

Sincerely,

(your name)

Dear (recipient's name),

We just want to remind you that your payment of $(amount) on your (company) account is now due. Please send your payment as soon as possible to keep your account current.

If you are having difficulties meeting the minimum amount due, please give us a call and we'd be happy to work out an alternative payment schedule.

Sincerely,

(your name)

Dear (recipient's name),

Our records show your account is (number) days overdue. We have assessed your account a $(amount) late fee. We don't want to charge your account any more late fees and are asking you to remit payment immediately.

If you feel this letter has reached you by mistake, please feel free to give us a call.

Sincerely,

(your name)

Dear (recipient's name),

We just want to remind you that your (month) payment is now due. Please remit payment by (date) to avoid any unnecessary late fees.

Sincerely,

(your name)

Dear (recipient's name),

We're concerned about you. We haven't received a payment for (number) months. We hope everything is alright in your personal life.

Please give us a call if there is anything we can do to help you get your account current. We value you as a customer and want to help you remain in good standing.

Sincerely,

(your name)

Dear (recipient's name),

I apologize for the misunderstanding that has apparently taken place. I didn't know you were unhappy with the service in our department. I, unfortunately, reacted out of frustration because of the rumors I had heard around the office. I know I should have come to you and taken care of my problem directly. I ask for your forgiveness. I will strive to be more open in my future communications with you and your department.

Sincerely,

(your name)

Dear (recipient's name),

I apologize for the misinformation you received this morning when you called our customer service line. We do strive to provide top training to our front line employees. The employee that helped you this morning is new and obviously hasn't received the most current training. We have looked into the situation and that particular employee has been registered for the appropriate training.

We do appreciate you business and thank you for letting us know of this problem. We are grateful to serve you and hope you'll continue to buy (company) products.

Sincerely,

(your name)

Dear (recipient's name),

On behalf of (company) Corporation, please accept our apology for the poor service you received at our (place) office. The behavior of our employee was unacceptable and is certainly not in line with the excellent customer service goals we strive to achieve. Please be assured that appropriate action has been taken. You shouldn't experience a problem like this again.

We appreciate your patronage and are grateful you were honest with us about your service. We can't take care of problems if we don't know they exist. Please accept this (coupon) as an apology. We hope to continue to serve you for years to come.

Sincerely,

(your name)

Dear (recipient's name),

Please accept my sincere apology for missing my deadline. I realize we had an agreement that I would provide (service) to you by (date). I, unfortunately, overscheduled myself and was unable to deliver on the date promised.

I commit to you my dedication to your projects. You are my first priority and I will do everything possible to meet future deadlines. Thank you for your patience.

Sincerely,

(your name)

Dear (recipient's name),

I'm very sorry to inform you that your shipment of (items) has been delayed. We apologize for the inconvenience and will ship your entire order as soon as possible.

Sincerely,

(your name)