Англійські шаблони листів Customer Letters

Dear (recipient's name),

We are sorry to inform you that we are recalling (item). You purchased this item last (date) and we have discovered a malfunction in models like the one you purchased.

We will be replacing your (item) with a new, upgraded (item). We apologize for the inconvenience and hope you'll enjoy your new (item).

Sincerely,

(your name)

Dear (recipient's name),

We are sorry to inform you that the (item) on your last order is no longer available. Unfortunately, your order was placed from an out-of-date catalog and we no longer carry (item). We apologize that you weren't informed when you placed your order. Please accept this (item) as a substitute for the discontinued item. Because it was a mistake on our part, we aren't charging you for the new item.

Sincerely,

(your name)

Dear (recipient's name),

We appreciate your phone call on (date) informing us that you haven't received your shipment. We apologize for the delay and are looking into the problem. We will contact you shortly to let you know the status of your order.

Sincerely,

(your name)

Dear (recipient's name),

We are sorry to inform you that your order #(number) has been delayed. We have recently experienced an unusually large amount of orders which has caused a backlog in our processing department. Please be assured that we are making every effort to get your product to you in a timely manner.

Again, we are sorry for the delay. Please give us a call if you have any questions.

Sincerely,

(your name)

Dear (recipient's name),

After a review of your account, we have found an error. We apologize for any inconvenience our mistake may have caused you. I have enclosed a statement for your records. This statement is current and reflects updated information.

Sincerely,

(your name)

Dear (recipient's name),

Please accept our apologies for sending you the late payment notice. As you pointed out, your account is current and should not be assessed a late fee. We have corrected the error and your account is now accurate.

We are sorry for any confusion this may have caused you. We value you as a customer and are grateful you have chosen (company) to meet your (product) needs.

Sincerely,

(your name)

Dear (recipient's name),

We apologize for sending you a bill stating you owe $(amount) on your (company) account. You are correct that your account was paid in full on (date). This was obviously an oversight on our part and we apologize for the error.

Sincerely,

(your name)

Dear (recipient's name),

We are sorry you received incorrect information about the seminar being held on (date). Somehow the wrong information was sent to you and we apologize for the inconvenience.

We have enclosed the correct information and hope it will answer any questions you may have.

Sincerely,

(your name)

Dear (recipient's name),

Thank you for your suggestion to offer a personal shopper to customers who desire extra help while shopping. We think this is an excellent idea and will immediately implement this practice at all of our stores. The next time you shop at (company name) you should notice the addition of personal shoppers. We plan on having personal shoppers great each guest at the door and offer any assistance that is needed.

We appreciate feedback from our customers. It's always nice to hear ideas that will help the shopping experience be more enjoyable. Please continue to share your excellent ideas with us.

Sincerely,

(your name)

Dear (recipient's name),

Thank you for your suggestion to offer the main floor of the hotel to elderly guests and those with disabilities. This is an excellent suggestion and is sure to be a great option for many of our guests.

We will immediately implement this policy and make every effort to ensure those with special needs are comfortable and taken care of while in our hotel. While we value every guest that stays with us, we are especially concerned with those who may need some extra care.

Thank you for taking the time to share your idea with us. We really appreciate the excellent feedback we receive from our guests.

Sincerely,

(your name)